We select a cleaner for you from our database of cleaners whom you then employ directly.

Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner upon demand.

You've probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner does not work out. With our agency, you simply call us and we can send you another cleaner within days.

Nine out of Ten cleaners are interviewed in their own homes, and every cleaner comes with references from former employers or character references, which we check. You can get a copy of these. We also accumulate additional references from their existing SelClene clients once they have been with us for a while.

We check proof of identity by requiring a passport, birth certificate or other forms of approved ID, so we know they are who they say they are.

We also require proof of address, such as a gas bill or telephone bill, so we know they do live at the address they give us.

If you wish to take on a cleaner, call us at the office to complete the process and we'll register you with the agency. We would run your requirements against our comprehensive database which would bring up a list of suitable cleaners. We are then able to allocate a cleaner for when you require, often for the next day but allow 2 or 3 days for your cleaner to start. If you are not happy - we suggest you tell us within 48 hours for a replacement.

If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you can claim a No Charge Period for time missed.

We provide you with Worker Earnings Receipts to log hours worked and money paid to your cleaner. If there are gaps, send us the receipts and we will adjust your account to reflect any time missed. Plus we can allocate you a cover cleaner if you require whilst your cleaner is away. Alternatively, a quick email or SMS with an update of the situation does the trick.

Tell us and we will allocate a replacement.

Please allow up to five working days for a replacement to be put forward.

We cover for major damage over £100 (e.g. damage to a carpet or a valuable ornament).

You are responsible for the first £100 of any claim.

Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.

Each cleaner comes with two written references, one of which should be for previous cleaning work.

Once a cleaner has been on the books for a while, we will obtain feedback from their other SelClene clients.

Regular service calls and client surveys ensure we obtain plenty of additional references on a cleaner from their existing or former SelClene agency clients

Your contract continues up to the end of each quarterly payment period - so the minimum term is one quarter.

If you wish to cancel your contract with us you can do so at any time but you must do so in writing, giving us one month's notice, to take effect at the end of a quarterly payment period. You must cancel your mandate direct with your own bank at the same time.

We put all the cleaners through a basic course stressing the importance of Honesty (e.g. when completing their timesheets) and Reliability (e.g. turning up on time and not letting you down).

They get basic training in Health and Safety and COSH regulations Which also covers training in colour coding & hygiene - this is where we encourage the use of different colour cloths to differentiate between toilet areas and kitchen/food preparation areas.

Once you take a cleaner on, however, they become your direct employee. You will need to train them in the use of your own equipment (e.g. emptying the vacuum cleaner) and make sure they are familiar with your particular requirements. We provide a Task Sheet for this purpose.

SelClene is actually an abbreviation of the words Selected Cleaners. Founded in 1987 in Maida Vale London, and whose head office is now based in Craig Y Nos Castle, South Wales. We now have over 10,000 private domestic householder clients.

Nationally we have 105 franchised areas, from Newquay in the South West to Inverness in Scotland.

Selclene Plymouth Cleaners is owned and operated under license by Mr O O'Brien.