We select a cleaner for you from our database of cleaners whom you then employ directly.

Your monthly fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner upon demand.

You've probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner does not work out. i that happens, you simply call us and we can send you another cleaner within days.

The vast majority of the cleaners are interviewed in their own homes, and every cleaner comes with references from former employers or character references, which we check. You can get a copy of these. We also accumulate additional references from their existing clients once they have been with us for a while.

We check proof of identity by requiring a passport, birth certificate or other forms of approved ID, so we know they are who they say they are.

We also require proof of address, such as a gas bill or telephone bill, so we know they do live at the address they give us.

If you wish to take on a cleaner, call us to complete the process. We would run your requirements against our database which would bring up a list of suitable cleaners. We are then able to allocate a cleaner for when you require, often for the next day but allow 2 or 3 days for your cleaner to start. If you are not happy – we suggest you tell us within 48 hours for a replacement.

If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you can claim a refund for the time missed.

Tell us and we will allocate a replacement.

Please allow up to five working days for a replacement to be put forward.

We cover for major damage over £100 (e.g. damage to a carpet or a valuable ornament).

You are responsible for the first £100 of any claim.

Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.

Each cleaner comes with two written references, one of which should be for previous cleaning work.

Once a cleaner has been on the books for a while, we will obtain feedback from their other clients.

Just give give us a months notice.

We put all the cleaners through basic training stressing the importance of Honesty and Reliability.

They get basic training in Health and Safety and COSH regulations. training in colour coding & hygiene.- this is where we encourage the use of different colour cloths to differentiate between toilet areas and kitchen/food preparation areas.

Once you take a cleaner on, however, they become your direct employee. You will need to train them in the use of your own equipment (e.g. emptying the vacuum cleaner etc) and make sure they are familiar with your particular requirements.